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FAQ

Vancouver Location  

1774 West 2nd Ave , Vancouver BC - V6J 1H6

Tel: 604-568-4855

Open Hours

Monday: 11:00am - 5:00pm
Tuesday: 11:00am - 5:00pm
Wednesday: 11:00am - 5:00pm
Thursday: 10:00am - 6:00pm
Friday: 10:00am - 6:00pm
 
Saturday: 10:00am - 6:00pm
Sunday and Public Holidays: 12:00pm - 5:00pm
 
(Closed Christmas Day & New Years Day)

 

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Why are Pallucci Furniture prices so low?

We buy direct from the manufacturer. This means we cut out the middleman and this saves you money. We also buy in bulk which keeps our prices low. We never compromise quality for price and all our products are well made and have been tested to Canadian standards. All Pallucci sofa frames are hard wood on the main supporting areas!

What about delivery?

We will usually deliver to you within  2 -3 days, sometimes sooner. Orders over $699 including Tax are delivered free of charge within the City of Vancouver. If you live outside of these area's we will give you a subsidized delivery for all orders over $699.  

Delivery Areas?

We can arrange delivery to anywhere in in the lower mainland and the province of BC, Canada

30 Day Price Guarantee

If you find the same product or model you purchased from us, in our stores at a lower price, on identical terms and conditions of sale within 30 days of purchase of the product, we will be pleased to refund you the price difference in full. In order to qualify, merchandise must be available for immediate sale and cannot be of limited quantities, damaged, used, being liquidated, sold without warranty, or close out inventory. Our Price Guarantee does not apply to "As-is", limited quantity, clearance, floor models or discontinued items. 

1 Year Warranty

If you experience a defective problem with your furniture you are covered by the Pallucci Warranty (excluding Sold As Is sales). 

You are instantly covered for: 

Frame 

Stitching 

Springs

Seat Cushions & Back Cushions

Leather

Fabric

Product Advice

Leather will stretch and crease and this is a normal characteristic of a natural material. Most of our leather has an embossed finish to give an even and consistent look. Visit our interior design blog for weekly content about furniture and lifestyle. 

Cleaning

Wipe weekly with a damp cloth. The cloth should be non-abrasive. Your Sales Consultant will help you further with cleaning advice depending on the furniture product you buy. For a quick youtube video on cleaning leather sofas, click here

Payment

We offer Interest Free Credit, we accept Cash, Debit, Visa, Master Card  and American Express -  the cardholder must be present for the transaction. We also accept online payment. For your protection valid identification must be produced during card transactions. 

All goods must be paid for in full before being delivered or collected.

 

Can I Order Online?

Yes. 

Can I order my furniture now and have the delivery later?

Yes. Place your order today either with a 50% deposit or full payment and Pallucci Furniture will reserve the product and hold the sale price. We will deliver your furniture at a later date on most items. Please ask in store for details.

How to buy a sofa

Your leather or fabric sofa is the largest piece of furniture in your home. It's the focal point of the room and the starting point from which lots of design styles start. Most people keep their sofas for 5 to 8 years on average. That's longer then some people keep their cars.

It's a long time to have the same piece of furniture, but with just a bit of thought on your part before your purchase you can have a sofa you'll love for a long time. First off consider your budget and how long you plan to keep your sofa. If you're purchasing a sofa with the idea of holding onto it for 2 or 3 years then don't spend a lot of money.

Also, consider the usage the sofa will get. Is this a sofa for a dorm room? For use in a family room? A living room? Consider what furniture options you may want. Perhaps the size of the room your sofa is going into isn't large enough to accommodate many pieces of furniture.

Do we sell real Leather?

Yes. We sell both real leather (cow hide) and bonded leather, the next paragraph below explains what bonded leather is.

What is bonded leather leather?

You can save money when purchasing  bonded leather furniture. The difference between bonded leather and genuine leather is minimal, but the savings are not!
Bonded Leather is created when real leather and man made materials are mixed together. This material exists because it allows furniture to be manufactured at a lower price for consumers. Bonded leather is durable and is easily cleaned. Bonded and real leather sofas both come with the same Pallucci warranty!