Here's what Pallucci customers think of us.
Bunny, Port Coquitlam
Hi there, thanks for a great experience. I am very excited to receive my new furniture.
After a visit to a big name furniture warehouse was so disappointing I decided to postpone replacing my 15 yr old love seats. A friend told me about Pallucci Furniture, a Vancouver store she walks past daily. I checked their website and was thrilled when I found exactly what I wanted to purchase. The Boxing Week pricing was excellent. I emailed to verify delivery to my location and got a response in less than 30 minutes. Next day I attended Pallucci Furniture to make a purchase. The staff were awesome and very helpful. I placed my order for delivery approx 3 weeks out. The pricing charged was exactly as advertised, included no tax promotion, nominal fee for delivery and for a small fee the delivery firm will remove and dispose of my old love seats. The transaction was easy, efficient with no hassle. I am very much looking forward to receiving my new furniture. I would highly recommend Pallucci Furniture.
Bev and Andy, Chilliwack
We wanted to let you know that from our first meeting with Chuck Howell in Vancouver and up to the delivery of our furniture last week, we have been absolutely delighted.
Chuck was so pleasant to work with (not the pushy sales person type - which we so appreciated) the two young delivery men were very professional and helpful.
And, we are delighted with our new furniture as well!
All in all, it has been a real pleasure to have worked with Pallucci and we will be happy to recommend you folks as often as possible.
Many thanks to everyone who helped us out.
Mrs Chang in Burnaby
I had already recommended your store to one of my friend who ended up buying a sofa as well and I will continue. Your customer service is much appreciated.
Susy from Vancouver
Thank you so much Stewart – the delivery guys were fantastic and the furniture is fabulous !!! Have a great weekend !!!!
Hassaan from Burnaby, BC
Hi Clive and Pallucci team, We just wanted to thank you for your quick and favorable response. . We are happy to have our new furniture . It was our pleasure to do business with Pallucci.
Thank you again and have a wonderful day
I would like to say thank you Stewart and Clive for your help getting my Holly Sectional delivered to Smithers. Your promptness and profession service is well appreciated. The way you package your furniture for long distance delivery is excellent. I am extremely happy with my Holly Sectional and would like to thank you once again. I will recommend everyone to buy from Pallucci Furniture. Thank you again and have a wonderful day
I just wanted to personally thank you for assisting my daughter yesterday with her purchase of the beige condo size sectional. She cannot wait to have her new sofa delivered on Friday, and was very impressed with the service and selection at your store. We will definitely be recommending Pallucci Furniture to our friends, and I will definitely come to you when I replace my current sofa in the coming months.
the best part about this place is that the prices listed include the HST and delivery!
I really liked that there was no pressure from the salesmen, they kindly let you browse around the store without following you around but are there to offer you advice and information about their products.
The style and quality was an amazing deal for the price we paid
hands down, an awesome place to buy a couch and would highly recommend this place!
This place was a real find.
I spent two full days looking for a sofa for my new apartment. I went everywhere, The Brick, United Furniture Warehouse, The Bay, Sears, all over town. Everywhere I went the merchandise was either way out of my price range or total garbage. And everywhere there seemed to be a ratio of 5 commission-earning salesman to every one customer.
I walked in to Pallucci, the sales guy answered a couple of questions, and then he let me wander around the store for 45 minutes without bothering me. I sat on every couch, I took a bunch of pictures with my phone and sent them to my friends for second opinions, and the sales staff were perfectly friendly and helpful the whole time. In the end I got a 3-seat leather sofa for $845, including all taxes and delivery. In case you aren't familiar with furniture, that is a bargain.
In short, great staff, quality furniture,excellent prices.
Jacob - D
I have been here a couple of times now and they are consistent with their service. I like helpful stores and the sales staff were informative and not pushy. Fantastic store, the prices are amazing compared to the other sofa stores in Vancouver. I definitely recommend Pallucci.
"I have been searching for a decent set of leather sofas for my family room, at a reasonable price. I did not want the big box store items and came across Pallucci Furniture, a new business on East Broadway and Ontario.I was most ..." - 10 Jun 2010
Stewart, the sales manager, is a laid back guy who'll give you all the help you need but is not pushy at all. He really seemed to know a lot about his products and went the extra mile to make sure our purchase was at our convenience as opposed to his or the store's convenience. I felt good about buying from here as I knew if there were any problems they would look after me.
Sure enough, they did. About a week into enjoying our beautiful sofa, my wife noticed a small tear/scuff underneath the right arm cushion, something that we definitely didn't do ourselves and were worried it would get bigger as we used the couch. I called the store and talked to Clive, who I think is the owner/president of the company. He said he would have to come out and look at it and told me to "name a time and I'll be there". He came out the next day and after looking at it offered to swap it out. It was as simple as that, no ifs, ands, or buts. I'm sure the return policy varies by situation, but I felt respected and I felt the issue was resolved extremely quickly and with style.
Two more things:
First, aside from the service, we love our sofa! My wife has back issues and so we struggled to find a sofa with good lumbar support. We were able to find a great sofa that fit the bill here. There is not a huge selection of sofas to choose from, relatively speaking, but based on what I've seen at other stores, if you are looking for a leather sofa, you'll probably find something here that fits the bill. We got the Caprice, and we're happy!
Second, It wouldn't be fair to leave out the delivery company, who (I think) is called Marble delivery, if I remember correctly. These guys contacted us quickly and arrived promptly. They give a two hour window which is much better than some companies who make you hang around the whole day. Also, I've never seen two guys kick off their shoes quicker while carrying a heavy leather sofa.
As you can probably tell, I was impressed with Pallucci Sofas and would definitely recommend them to someone who was looking for a great sofa at a reasonable price.
Micelle M From Downtown Vancouver
I was very happy buying my sofa at this store. The prices were very good and I had the same day delivery. The store has quite a good selection of leather sofas and I bought a black sectional. I wanted it straight away so the salesman made a few phone calls and we had it delivered later that afternoon. I was very impressed with the effort the salesman made to get me a same day delivery. The delivery company put the sofa into my living room and took away all the wrapping. My boyfriend and I are very happy with our new sofa and so impressed with the same day delivery that I decided to write this review. I don't normally feel the need to write many reviews because it's rare to get such good customer service but on this occasion our customer experience was so good I wanted to write about it! Michelle and John, Downtown Vancouver.
Manny K From Vancouver
I recently bought a Teramo leather sofa from Pallucci Furniture on 32 East Broadway. What great service, I was assisted by their sales manager Stewart, who was helpful and able to understand what I was looking for immediately. Their prices are great clearly market on all their sofas and well within my budget.
The sofa was delivered on time after only one call from their delivery company. They placed it in my living room , unwrapped it and took the unused packaging away
What a great overall experience!